QMed’s Enduring Promise: Upholding Care and Compassion at All Times, Even in Difficult Moments

Dear QMed Community,

It is with a heavy heart that we address the recent incident at our QMed office on October 30, 2023. As some of you are aware, our building in Decatur was the target of an attack, now under investigation as first-degree arson. We are grateful that no one was injured, as the building was unoccupied at the time.

First and foremost, our thoughts are with our patients, staff, and the broader transgender and nonbinary community who we proudly serve. This incident, while deeply unsettling, only strengthens our resolve to continue providing compassionate, expert gender-affirming care.

Our mission at QMed, since our inception by Dr. Izzy Lowell, has been to offer gender-affirming hormone therapy and support to transgender and nonbinary individuals. This mission is more than a professional commitment; it is a dedication to the fundamental right of every individual to live authentically and safely.

In these trying times, our commitment to you, our patients, and the community, remains unwavering. We understand the vital role we play in so many lives, and we assure you that this incident will not deter us from providing the care and support you deserve. Our team of experienced medical professionals continues to stand ready to deliver personalized, evidence-based care with the utmost empathy and understanding.

We are working closely with local authorities and have taken additional measures to ensure the safety and security of our patients and staff. In light of this incident, we are also engaging with community leaders and advocacy groups to address the broader issues of safety and support for the LGBTQ community.

While the investigation is ongoing, and we await further details, our focus remains clear – to serve you with dignity, respect, and the highest standard of medical care. We are here to navigate this journey with you, reinforcing our shared values of equality and inclusivity.

We thank you for your ongoing support and trust in QMed. Together, we will continue to break barriers and build a more understanding and accepting world. Your courage inspires us every day, and we stand in solidarity with each of you, now more than ever.

In unity and resilience,
The QMed Team